Author(s): Paula Beesley (Contribution by); Melanie Watts (Contribution by); Mary Harrison (Contribution by)

Reference

What Is Communication and Why Is It Important? Our ability to communicate is central to everyday life and an essential skill in social work. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. It is the perfect guide to help you manage different communication skills in different settings, and more importantly encourage you to continually reflect and develop. Key features: Wide range of case studies from an array of service areas and user groups, Reflective tasks and questions to stimulate critical thinking and discussion, Skills audits to test where your strengths are and areas for development